Customer Service and Relationship Management

mag
April 2, 2025
Management

Current Status

Not Enrolled

Price

#50,000

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Customer Service and Relationship Management

High school sat/diploma or equivalent will be required.

Course Content

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STUDY GUIDE INSTRUCTIONS

HOW TO USE THIS STUDY GUIDE

Module 1: INTRODUCTION TO THE REAL BOSS 3 Topics

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Module 2: ACHIEVING CUSTOMER SATISFACTION 1 Topic

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Module 3: DEVELOPING THE PROFESSIONAL CUSTOMER RELATIONSHIP ATTITUDE 1 Topic

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Module 4: MANAGING CUSTOMER ISSUES 1 Topic

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Module 5: COMMUNICATING WITH CUSTOMERS ACROSS VARIOUS CHANNELS: EMAILS-LIVE CHAT-SOCIAL MEDIA-TELEPHONE 3 Topics

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Module 6: POSITIVE IMPRESSION AND POLISHED CUSTOMER SERVICE 1 Topic

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Course Tags

# Intermediate level